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Work Experience

Practicum @ SBL Vision Family Service Centre

In December 2022, I had the opportunity to be attached to SBL Vision Family Service Centre to experience firsthand how a certified social worker manages a case. This practicum allows me to gain insights on how various theories like Family Life Cycle and tools like Genogram can help to better understand a beneficiary case. Here are some of the things that I have done during the practicum:

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  • Assisted my supervisor to conduct a house visit and observed the environment of the beneficiary

  • Utilized Genopro to draw a Genogram of our family structure for our supervisor to explain how does family structure affects how we view and perceive the world 

  • Observed at least 10 different range of cases from low-income to homelessness to discover the challenges faced by the vulnerable population.

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My time with SBL Vision Family Centre was very fulfilling as was able to apply what I have learned into practice. My interaction with the beneficiary during the house visit and my supervisor allowed me to gain valuable insights into the social work industry. Additionally, I also managed to be more self-aware about myself and my family.

Human Resource Intern @ Julia Gabriel Centre

In October 2020 to December 2020, I was hired by Julia Gabriel Centre as a Human Resource Intern to support their Human Resource Department operations. During my time with Julia Gabriel, I have carried out various tasks relating to people management and helping the company to adhere to the Labour Laws and Tripartite Standards. Here are some responsibilities that I have done during my internship​:

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  • Complying with the Employment Act, Labour Laws, and the Tripartite Standards

  • Provided professional email responses to up to 30 employees regarding company policies, employment contracts, and salary inquiries.

  • Managed and administered up to 20 types of employee leave benefits, including Annual Leave and Medical Leave, on a daily basis.

  • Managed and processed up to 20 employee financial claims on a monthly basis, ensuring timely and accurate reimbursement.

  • Reviewed over 80+ resumes, cover letters, and other application materials to assess job applicants' suitability for job vacancies.

  • Analyze and recommend training courses to employees for them to be up-skilled and relevant to their jobs.

  • Posted and utilized online job advertisement websites to maximize the visibility and reach of job postings.

  • Recommended two Human Resource job vacancies to my friends, with one of them being converted Full-Time position and another holding a Part-Time position.

  • Learned basic video editing skills from YouTube and edited a 7 minutes montage to commemorate employees' long service award

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This internship was very fulfilling as it provided me with expectations of how a high-functioning Human Resource Department that oversees over 1,000 employees should operate. Furthermore, I stepped out of my comfort zone and honed my people management and analytical skills.

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Recovery Team Warehouse Assistant @ NinjaVan

From Dec 2019 to Feb 2020, I worked part-time at NinjaVan and gained valuable insights into how a logistics company manages its inventory and supply. These are some of the responsibilities that I have done during my time:

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  • Managed and coordinated the repackaging of up to 200 damaged parcels daily into new boxes.

  • Utilized a variety of tools and equipment to ensure that damaged parcels were safely and securely repackaged to prevent further damage during transit.

  • Scanned and organized over 200 parcels according to their delivery locations.

  • Conducted thorough inspections of parcel items to identify any defects, damages, or quality issues.

  • Managed and organized warehouse space to maximize efficiency and productivity

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My time with NinjaVan was a fruitful one as I learned to manage a high volume of inventory and supplies to ensure that the operations can be run smoothly.

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Sales Assistant @ Challenger Singapore

Working at Challenger Singapore from Jun 2018 - Jun 2019, I learned various skills like probing customers' queries to find out their needs. Here are some of the responsibilities that I have done:

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  • Deliver exceptional customer service by providing expert advice and assistance to customers in locating the products they need

  • Proactively promote store cards and special offers to customers in order to maximize sales opportunities

  • Communicate accurate and up-to-date information to customers regarding pricing and product availability

  • Create visually appealing and engaging window displays that enhance the customer experience and drive foot traffic

  • Ensure the store is clean, organized, and well-maintained at all times

  • Collaborate closely with team members to achieve sales targets and contribute to a positive team culture

  • Handle customer complaints and inquiries with tact and professionalism, ensuring a satisfactory resolution for all parties

  • Continuously update product knowledge and stay abreast of industry trends to better assist customers and enhance the overall customer experience

  • Undertake other duties as assigned by the store manager, demonstrating flexibility and adaptability in a fast-paced retail environment.

 

My time with Challenger helped developed my confidence in public engagement and cold-calling. Moreover, it also allowed me to gained more insights on the various hardware and technology.

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